People who ask "Why is live casino not working?" are often about to open an account. Many casinos now confirm who a player is before the first deposit, instead of waiting for the first withdrawal. The check, often called KYC, asks for a document with a photo, sometimes a selfie and a record of where the player lives. Knowing what is accepted, how it is checked and how long it takes makes the first days of an account much smoother.
Identity documents are sensitive, and they belong only in the upload area of the account or in the secure form support provides. Sending them by ordinary email or through the chat window leaves copies in places that are harder to protect. The privacy policy says how long the casino keeps them, usually for several years after the account closes, as the rules on money laundering require. Covering details the check does not need, such as spending lines on a bank statement, is usually accepted.
Automated checks finish in minutes, while a manual review can take from a few hours to several working days, longer at weekends. The account page shows a status for each document, such as pending, approved or rejected, often with a reason. A rejection usually points to something simple, such as a cropped edge, an expired card or an address that differs from the one typed at registration. Sending a corrected file restarts only that document.
Checks at account opening exist because a licence usually requires the casino to confirm age and identity before anyone gambles with real money. Some sites complete them in seconds by matching the name, date of birth and address against public and credit records, and ask for nothing more. Others ask for uploads straight away and keep the account in a restricted state until a reviewer approves them. The registration page usually says which approach the casino uses.
Usually for simple reasons like a cropped edge, an expired card or an address differing from registration, and a corrected file restarts only that document.
The player takes a selfie or short video holding the document or turning the head, and software compares the face with the document photo; good light helps.
Some casinos keep a new account in a restricted state until a reviewer approves the uploads, while others verify instantly against records.
The privacy policy states the period, usually several years after the account closes, as anti money laundering rules require.